1. After logging in you will see the button labeled "Create Interviewer" on the side bar to the left of your HeyMilo Dashboard. Alternatively, in the "Interviewers" tab you can click "New Agent" on the top right.
2. Next, you will be taken to this page
Job Description: Provide a concise description about the role. The more detailed then the more trained the AI will be. This will not be displayed to candidates. The baseline questions/scoring system is configured from your job description. The more thorough your job description the better! (Feel free to add info on desired skills, past work experience, education, certifications, culture fit, etc.) We also have templates available in the Quick Starters below to help you craft a detailed job description.
3. Once you've provided your job description, you'll want to configure how your interviewer appears to candidates
Interviewer ID: Naming the agent normally the job title and location for that role are commonly used for this section. Candidates will only see this in the agent URL.
Example: Cashier-Las-Vegas
Position title: This is what your candidates will see when interviewing.
4. Customize your interview by selecting the style, interview method, focus, resume requirement, and deadline.
Realtime Interview Method: Choose the interview channel that suits your needs. Candidates can interact with your interviewer through voice or video.
Interview Focus: Choose the interview style that best showcases what you are looking for out of the interview:
General: This interview style combines both Technical and Cultural focus, making it a well-rounded approach. It evaluates how well the candidate communicates, collaborates, and adapts to different situations. This is the most commonly used interview style because it offers a balanced assessment of both skills and cultural fit, which is crucial for ensuring candidates not only have the necessary technical expertise but also align with your company's values and team dynamics.
Technical: This style focuses specifically on the candidate's technical skills and expertise, assessing their proficiency in the tools, systems, or knowledge required for the role. If the role requires in-depth technical knowledge, this style helps you evaluate if the candidate is up to the task.
Cultural: This interview style gauges how well a candidate's personal values, goals, and work ethic align with the company’s culture. It’s great for assessing things like teamwork, motivation, and overall cultural fit within your organization.
Resume: Decide if you want candidates to upload a resume. Most only require a resume if they share the interview more openly like at a job fair or right from the job listing on a job board.
Set Deadline: Select a date when this agent will no longer take interviews for the role.
Interview Instructions (Optional): This is where you can completely customize how you want the AI to give the interview.
Example agent instruction: Greet the candidate warmly, give a brief job overview, and pause for 5-10 seconds to allow them to respond. Ask follow-up questions based on their technical skills to dig deeper.
Other Examples:
Ask only one follow-up question
At the end of the interview ask "Did you have any questions about our company culture?" (Then write out what answer you would like for that question.)
When you are done - click Generate Interview Questions.
5. Interview questions
HeyMilo creates a set of baseline questions that can be configured, along with a scoring system to objectively evaluate every single candidate’s response.
In the interview, based on responses from a candidate, HeyMilo can adapt and ask appropriate follow-up questions to dig deeper into a candidate’s skills and assign an appropriate score that reflects your criteria.
The questions + scoring criteria can be modified as desired. Questions can also be deleted, or added to this list as desired as well.
We recommend that you review and customize your evaluation criteria thoroughly to better align with your specific needs. Tailoring the criteria will help ensure that the interview focuses on the aspects most important to you, ultimately giving you more insightful and accurate results.
However, if you prefer, you can also stick with the AI-generated suggestions, which can be a great starting point.
When you are done with setting up your questions and scoring then click Activate 🚀
This will be the link that you will share with candidates for them to take the interview.
You can also integrate your Applicant Tracking System (ATS) to manage candidates directly through the system.
6. Testing your agent
Before sharing your agent with candidates, we recommend a round of internal tests or a sample set of candidates. It’s a common practice to iterate on the questions/scoring system a few times based on those initial tests.
Maximizing Candidate Completion Rates
To help improve completion rates, here are some examples of messages you can send to candidates to encourage them to complete their interview:
Example 1 (if they have applied to your job):
Hi [Candidate's First Name],
Thank you for applying for the [Job Title] role at [Company Name]! To move forward in the hiring process, we’d love for you to complete a quick interview through the following link: [insert link]
This step helps us get to know you better and speeds up the hiring process. If you have any questions, feel free to reply to this email. We look forward to learning more about you!
Best,
[Your Name]
[Your Company]
Example 2 (if they have applied to your job):
Hi [Candidate's First Name],
Thank you for applying for the [Job Title] role at [Company Name]! To move forward in the hiring process, we’d love for you to complete a quick interview through HeyMilo.
This step helps us get to know you better and speeds up the hiring process. It should only take [X minutes], and you can complete it at your convenience.
Click the link below to start your interview:
👉 [Insert interview link]
If you have any questions, feel free to reply to this email. We look forward to learning more about you!
Best,
[Your Name]
[Your Company]
Example 3 (if you are doing outreach):
Hi [Candidate's First Name],
I came across your profile and think you'd be a great fit for an exciting [Job Title] opportunity at [Company Name]. We’d love to learn more about you!
As the next step, we invite you to complete a quick interview through HeyMilo. It’s a simple and flexible process that lets you showcase your experience at your convenience.
Click the link below to get started:
👉 [Insert HeyMilo Interview Link]
Let me know if you have any questions—I’d be happy to chat!
Looking forward to hearing from you.
Best,
[Your Name]
[Your Company]
Tips:
Make sure to communicate the importance of completing the interview quickly and clearly. The best results come from candidates who complete the interview promptly. Providing a direct link and setting clear expectations around response time can significantly boost engagement and completion rates.
Remind candidates to ensure their technology is ready for the interview. This includes checking microphone and camera permissions, ensuring a secure internet connection, and being in a distraction-free environment. If issues arise during the interview, candidates can rejoin the link to pick up where they left off. For more guidance, refer to our troubleshooting section for candidates to help them address any issues before starting the interview.
ATS integration shows the best results, ensuring that completed interviews are automatically logged, and progress is easily tracked. To inquire about integrating with your ATS, please reach out to [email protected]