Common Questions
How do I handle candidates who are unfamiliar with the interview platform?
Encourage candidates to familiarize themselves with the platform before the interview. Ex. Suggest they watch a product video to get a better sense of how it works.
Offer to conduct a brief test call prior to the interview to ensure they are comfortable with the platform.
Advise candidates to find a quiet, distraction-free space for the interview and to have any necessary documents ready.
How do I get candidates to complete their interviews?
If your organization uses an ATS, integrate it to automatically send interview links and reminders.
For users with no ATS, set up email automation to automatically send interview reminders and links
You can also send automated reminders in app with our nudge feature, which includes a deadline for candidates to complete their interview.
Note: Upgrading to the Enterprise plan allows you to integrate your ATS, so interview links and reminders are automatically sent to candidates.
What should I do if a candidate has technical issues during the interview?
Remind candidates to enable their microphone and camera settings.
Advise them to refresh or switch their browser
Ensure they are using an updated browser and have a stable internet connection.
Provide them with a step-by-step guide to troubleshoot common issues.
If the issue persists, let them know they can take the interview at a more convenient time.
How do I make the interview process more engaging for candidates?
Use a mix of question types, including situational and behavioural questions.
Provide feedback after the interview to keep candidates engaged.
How does the AI agent score my candidates?
The agent transcribes the candidate's answers in real-time, ensuring nothing is missed.
Based on the candidate’s responses, the agent asks additional questions to dig deeper into relevant topics.
Each answer is scored against predefined criteria, such as relevance, clarity, and depth of response.
Candidates are given a score from 1 to 100 for their how their interview went and fit for the role
Our AI identifies key strengths and areas for improvement in the candidate’s responses.
All evaluations, including highlights and lowlights, are compiled into a comprehensive summary available on your dashboard, complete with a sharable recording of the interview.
How can I ensure the interview process is fair and unbiased?
Standardize interview questions and scoring criteria.
Use structured interviews to ensure consistency across all candidates.
Train interviewers on unconscious bias and fair hiring practices.
Utilize HeyMilo’s data-driven insights to make objective decisions.
Support
Need further assistance?
If you encounter any issues or have further questions, our support team is available at [email protected]. We're here to ensure your interview process runs smoothly.