Welcome to the HeyMilo Troubleshooting Guide! This page is designed to help you resolve common issues you might encounter during your interview process. If you don’t find the answer here, feel free to contact our support team at [email protected].
1. I can't access the interview platform.
Check your Internet Connection: Ensure you are connected to a stable internet connection. Try resetting your router or connecting to a different network.
Browser Compatibility: Make sure you are using an updated web browser such as Google Chrome, Firefox, or Safari.
Clear Cache and Cookies: Sometimes, clearing your browser's cache and cookies can resolve access issues.
2. The interview platform is not loading properly.
Refresh the Page: Try refreshing the webpage or restarting your browser.
Disable Extensions: Browser extensions can sometimes interfere with the platform. Disable any unnecessary extensions and try again.
Switch Devices: If the issue persists, try accessing the platform from a different device.
3. I can’t enable my microphone or camera.
Check Permissions: Ensure that your browser has permission to access your microphone and camera. You can usually find these settings in your browser's privacy or security settings.
System Settings: Check your computer’s system settings to ensure the microphone and camera are enabled and set as the default devices.
Restart Device: Sometimes a simple restart of your computer can resolve hardware access issues.
4. The audio or video quality is poor.
Check Internet Speed: A stable and fast internet connection is crucial for good audio and video quality. Test your internet speed and move closer to your Wi-Fi router if needed.
Close Background Applications: Ensure no other applications are using significant bandwidth or processing power.
Use Headphones: Using headphones can often improve audio quality by reducing background noise.
5. I was disconnected from the interview.
Rejoin the Interview: Try to rejoin the interview using the same link.
Notify the Recruiter: If you are unable to rejoin, notify the recruiter as soon as possible to reschedule.
Check for System Updates: Ensure your device's operating system and browser are up to date to avoid connectivity issues.
6. I can't find the interview link.
Check Your Email: Look for an email from your recruiter or HeyMilo with the interview details and link. Make sure to check your spam/junk folder.
Contact Support: If you still can’t find the link, contact your recruiter or [email protected] for assistance.
7. I’m experiencing lag or delays during the interview.
Close Other Applications: Make sure no other applications are using significant bandwidth.
Use a Wired Connection: If possible, connect to the internet using a wired connection for a more stable experience.
8. I can't hear the interviewer or they can't hear me.
Check Audio Settings: Ensure your microphone and speakers are correctly configured and not muted.
Test Hardware: Test your microphone and speakers with another application to ensure they are working.
Rejoin the Call: Sometimes rejoining the call can resolve audio issues.
9. The interview platform freezes or crashes.
Refresh the Page: Try refreshing the page to resolve temporary issues.
Update Your Browser: Make sure your web browser is up to date.
Try a Different Browser: Switching to a different browser can sometimes resolve the issue.
We hope this guide helps you troubleshoot any issues you may encounter. For any further assistance, don't hesitate to reach out to our support team at [email protected]. Good luck with your interview!